Privacy Policy

Updated 2025/11/20

HOLA Privacy Policy

Thank you for trusting and choosing HOLAdropshipping (hereinafter referred to as “we,” “us,” or “HOLA”). This Privacy Policy is formulated in accordance with relevant laws and regulations in China. We strongly recommend that you (hereinafter referred to as “User”) read this Policy carefully, especially the sections concerning your vital interests, disclaimers, applicable laws, and dispute resolution procedures. By using HOLAdropshipping services, you acknowledge and agree to comply with all terms and conditions set forth in this Privacy Policy.

We value and respect the privacy rights of all users. We collect, use, and disclose your personal information strictly in accordance with this Policy to provide accurate, efficient, and personalized services. We handle your data with diligence and responsibility. Unless otherwise stated in this Privacy Policy, we will not publicly disclose or share your information with any third party without obtaining your consent.

You understand and agree that we reserve the right to update or modify this Privacy Policy at our sole discretion when necessary. This Privacy Policy constitutes an integral part of the HOLA User Agreement. By accepting and agreeing to the User Agreement, you are deemed to have accepted and agreed to comply with this Privacy Policy.

The following terms shall have the meanings ascribed to them below when used on the HOLA website or within this Privacy Policy:

Account:
Refers to the account lawfully registered by a User through the HOLA platform.

HOLA, HOLA Company, the Company:
Refers to the operator of the HOLA platform, individually or collectively, including but not limited to Hangzhou Yuzhou Baba Trading Co., Ltd. and its affiliated entities.

Website:
Refers to HOLA’s official website operated by Hangzhou Yuzhou Baba Trading Co., Ltd.

China:
Refers to the People’s Republic of China, including Hong Kong, Macao, and Taiwan.

Cookies:
Refers to small text files placed on your PC, mobile device, or any other device that store information such as your browsing history and preferences on the Website.

Device:
Refers to a mobile phone, PC, or any other device used to access the HOLA website.

User Information:
Refers to information required to register on HOLA, browse the Website, or use HOLA Services, as well as data generated during those activities.

Usage Data:
Refers to data automatically collected while browsing the Website or generated while using the Services.

Service:
Refers to all services provided by Hangzhou Yuzhou Baba Trading Co., Ltd.

Service Provider:
Refers to any third-party company or individual that provides services on behalf of HOLA.

Third-Party Service Provider:
Refers to any natural person, legal entity, or unincorporated organization other than HOLA that provides services, software, or goods.

Partner:
Refers to logistics carriers (such as DHL and YunExpress), third-party payment processors (such as PayPal and Payoneer), and e-commerce platforms (such as Shopify).

Essential Information:
Refers to certain information that is necessary for the provision of our Services. If you choose not to provide such information, we may be unable to offer you some or all of our Services.

You confirm that your personal information provided to CJ or collected by CJ with your authorization must be authentic, correct, complete, legal and effective, and should be updated in time for any alteration of such information. You acknowledge that CJ has the right to verify the authenticity of your personal information via a credit institution or a linked bank account. You should be responsible for relevant liabilities and consequences for providing illegal, inauthentic, incorrect, or incomplete personal information and you agree that CJ has the right to stop providing service for you in such cases.

Unless otherwise specified, all products, technologies, programs, software, and data of CJ, relevant domains, symbols, names, and other information involving relevant intellectual rights of CJ are the properties of CJ and its associates. Unless authorized by CJ, anyone has no rights to surveil, copy, broadcast, display, or download such properties via robot or spider program for unauthorized use of his own or any other individual or party.

You shall be liable for all contents uploaded by yourself, including but not limited to reviews, used items, texts, pictures, videos, etc. Such content is delivered by CJ for sharing purposes, which doesn't mean that CJ agrees with it or has verified the authenticity of it.

1. Essential Information

Certain categories of information are required for us to provide HOLA Services. If you choose to use our Services, you must provide or authorize us to collect the following nine types of Essential Information:
1. Identification Information, such as your name, address, and phone number.
2. Payment Information.
3. Location Information.
4. Address Book Information, including names, addresses, and phone numbers saved in your shipping or billing addresses.
5. Communications, such as comments, messages, and emails you send to us.
6. Profile Information, including personal descriptions and profile photographs.
7. Identity Verification Materials, such as identity documents, Social Security numbers, or driver’s license numbers.
8. Corporate and Financial Information (for business users).
9. Device and Technical Information, including device log files, configuration details, and Wi-Fi credentials.

Failure to provide Essential Information may result in our inability to deliver or maintain certain Services.

2. Non-essential Information

Non-essential Information includes data you may voluntarily provide, information you choose not to provide, automatically collected data, or information from third-party sources. This type of information is not mandatory, but it helps us improve user experience and optimize our Services. Whether or not you provide Non-essential Information will not affect your basic ability to use our Services.

Information You Voluntarily Provide
We may collect and store any information you submit in connection with HOLA Services, including information originally collected during account registration (excluding publicly disclosed corporate information required by law). Examples include:
1. Identification information such as your name, address, and phone number.
2. Payment information.
3. Your location information.
4. Names, addresses, and phone numbers stored in your Address Book.

Information You May Choose Not to Provide
You may choose not to provide the following categories of Non-essential Information:
 1. Comments, messages, or emails sent to us.
2. Personal descriptions or profile photographs.
3. Identity-related information or documents, such as Social Security numbers or driver’s license numbers.
4. Corporate and financial information.
5. Device log files and configurations, including Wi-Fi credentials.

Choosing not to provide this information does not affect your access to core HOLA Services, though certain additional features may be limited.

Automatic Information

We automatically collect and store certain types of information related to your use of HOLA Services. This includes data about how you interact with the content and features available on our platform. When you access our website or use our Services, we may automatically collect information from your browser or device, including but not limited to:
• IP address, browser type, language preferences, and access dates and times.
• Device information, such as device type, operating system, and device identifiers.
• Website interaction data, including pages visited, webpage requests, and content interactions (e.g., downloads).
• Account-related data, such as the email address used for login and encrypted password information.
• Location data, based on your device settings and permissions.
• Network information, including details about your internet service provider.
• Device metrics, such as application usage, connectivity status, event failures, and error reports.
• Service metrics, including technical error occurrences, user settings, backup information, version information, and time zone settings.
• Purchase history and content usage records related to HOLA Services.

This information helps us improve system performance, enhance user experience, ensure security, and optimize the functionality of our platform.

Information From Other Sources

We may legally obtain your personal information from business partners and third parties to enhance the accuracy of our records and improve the quality of our Services. Such information may include:
1. Updated delivery or address information provided by carriers or third parties, which we use to correct our records and ensure successful delivery of future orders.
2. Account, purchase, redemption, or browsing information from merchants with whom we operate co-branded services or for whom we provide technical, fulfillment, advertising, or other forms of support.
3. Search results and interaction data related to products and services offered by our subsidiaries, including information from paid listings.

1. Use of Essential Information

Essential Information provided to HOLA will be used for the following purposes:

(1) Products and Services
We use Essential Information to process your orders, deliver products, provide services, handle payments, and communicate with you regarding orders, products, services, and promotional offers.

(2) Voice, Image, and Camera Services
When you use HOLA’s voice, image, or camera services, we may use your voice inputs, photos, videos, and related personal data to respond to your requests and deliver the requested services.

(3) Legal Compliance
In certain cases, we collect and use Essential Information to comply with applicable laws and regulations. This may include collecting information about your business location, bank account, or other identifiers for verification and legal purposes.

(4) Communication
We use Essential Information to communicate with you regarding HOLA Services through various channels, including phone, email, chat, or in-platform messages.

2. Use of Non-Essential Information

Non-Essential Information will be used for the following purposes:

(1) Service Development and Improvement
We use Non-Essential Information to enhance and optimize HOLA Services, including troubleshooting, analyzing performance, resolving errors, and improving usability and overall service effectiveness.

(2) Recommendations and Personalization
We use Non-Essential Information to provide personalized recommendations, suggest features, products, or services that may interest you, identify your preferences, and tailor your experience with HOLA Services.

(3) Fraud Prevention and Credit Risk Assessment
We use Non-Essential Information to protect users, HOLA, and our partners. This may include assessing credit risks, preventing fraud, and implementing scoring mechanisms to ensure secure transactions.

User information is a critical part of HOLA’s business, and we will not sell or leak user information to unauthorized parties. Exceptions are as follows:

(1) Information Sharing
We may share user information with HOLA’s service providers or specific partners involved in our operations, provided they guarantee the confidentiality of the information. User information may also be disclosed to comply with legal requirements, enforce our User Agreement, or protect the rights and property of HOLA, our users, or others.

Non-personal user information may be provided to third parties for marketing, advertising, or other business purposes.

For Facebook users, HOLA may use your Facebook ID, name, email, first name, and last name for registration or login purposes. You may remove this information at any time via Facebook Settings.

(2) Transfer of User Information
User information may be transferred under the following circumstances:

a) With your explicit consent;
b) As part of a corporate transaction (such as a merger, acquisition, or bankruptcy) where the new organization inherits the information and remains bound by this Privacy Policy. If your consent is required in such cases, we will obtain it prior to the transfer.

(3) Disclosure of User Information
We may disclose user information with your explicit consent or when required by law, legal process, enforceable government requests, or legal authorities.

(4) Protection of HOLA and Other Parties
User information may be published or shared as necessary to comply with applicable laws, enforce our User Agreement, or protect the rights and property of HOLA, our users, or others. HOLA may exchange information with other companies or organizations to prevent fraud, reduce credit risk, or enhance security.

Except as described above, you will receive notice if your user information might be shared with third parties, and you will have the option to decline such sharing.

HOLA uses cookies, pixels, and other tracking technologies (collectively, “cookies”) to recognize your browser or device and enhance your experience. These technologies help us provide essential features and services and may also be used for additional purposes, including:

1. User Recognition and Personalization
Cookies allow us to recognize you when you sign in and provide personalized services, such as:
• Product recommendations
• Customized content
• Tailored features and services

2. Tracking Preferences and Behavior
We respect your preferences, including whether you wish to receive interest-based advertisements. You may set your preferences through your account. Cookies help us:
• Keep track of items stored in your cart
• Conduct research and diagnostics to improve HOLA’s content, products, and services
• Deliver content, such as ads, relevant to your interests on HOLA and third-party sites
• Measure and analyze the performance of our services

3. Essential Features
Some HOLA features rely on cookies to function properly. For example, blocking cookies may prevent you from:
• Adding items to your cart
• Completing payments
• Accessing HOLA products or services that require sign-in

4. Third-Party Cookies
Approved third parties may also place cookies when you interact with HOLA services, including:
• Search engines
• Analytics and measurement providers
• Social media networks
• Advertising companies

These third parties may use cookies to deliver content (including relevant ads), measure ad performance, and provide services on HOLA’s behalf.

5. Managing Cookies
You can manage cookies through your browser settings. Most browsers provide a ‘Help’ feature that explains how to:
• Block or accept new cookies
• Receive notifications when new cookies are set
• Delete cookies

If you block all cookies, certain features and services may not function correctly, and some preferences may need to be set manually each time you visit the site.

6. Limitation of Use
HOLA will not use cookies for purposes other than those stated in this Privacy Policy.

We design our systems with your security and privacy in mind and take extensive measures to protect your personal information during transmission using encryption protocols and secure software. User information is a core part of our business, and we do not sell or disclose your personal information to unauthorized third parties.

1. Data Minimization and Retention
We collect only the personal information necessary to provide our services. Your data will be retained only as long as required to fulfill the purposes outlined in this Privacy Policy, unless a longer storage period is necessary or required to comply with applicable laws.

2. Payment Security
HOLA adheres to the Payment Card Industry Data Security Standard (PCI DSS) for handling credit card data. We maintain robust physical, electronic, and procedural safeguards for collecting, storing, and disclosing customer information. Occasionally, we may request proof of identity before disclosing personal information to ensure secure handling.

3. Device and Account Security
Our systems include security features to protect against unauthorized access and data loss. You are responsible for maintaining the security of your accounts, passwords, and devices. Always sign off when using shared devices, and keep your username and password secure. HOLA encrypts passwords and takes additional measures to prevent unauthorized access, misuse, or alteration of your information.

4. Acknowledgment of Risks
Despite our stringent security measures, no system can be completely secure or impenetrable. When conducting transactions on HOLA, you may need to share personal information, such as contact or postal addresses, with counterparties. Please exercise caution and avoid sharing sensitive information unnecessarily. If you suspect your personal information has been compromised, contact us immediately for remedial action.

5. Security Breaches
In the event of a security breach affecting your personal data, we will promptly notify you regarding:
• The nature and scope of the breach
• Possible impacts
• Measures taken or to be taken by HOLA
• Recommendations to reduce risk or mitigate impact

Notifications may be delivered via email, mail, phone, push notifications, or public announcements when direct contact is not feasible.

6. Limitation of Liability
HOLA is responsible for unauthorized access, disclosure, alteration, or damage to your data resulting from improper maintenance of our facilities or systems. However, HOLA cannot be held liable for losses caused by events beyond our control, including force majeure.

7. Regulatory Reporting
We will report security incidents to relevant regulatory authorities as required by law and cooperate with investigations to ensure compliance and safeguard user interests.

Our website and services are intended for adults only. For the purposes of this Policy, an adult refers to:
• Citizens aged 18 or over
• Citizens aged 16 to 17 whose income from labor constitutes their principal means of support, recognizing that definitions of adulthood vary by country or region.

Children under these ages should not create accounts without the consent of a parent or legal guardian. HOLA does not sell products intended for purchase by children; all products, including children’s products, are intended to be purchased by adults.

We collect personal information from children only with the explicit consent of a parent or guardian, and such information will be used or disclosed strictly in accordance with applicable laws and for purposes consistent with protecting the child.

If we discover that personal information has been collected from a child without parental or guardian consent, we will promptly delete the data from our systems.

By using HOLA Services, you agree that any dispute regarding your use of the services or your personal information will be governed by this Privacy Policy. If you have questions about this Privacy Policy, please contact us with detailed information, and we will make every effort to respond promptly.

As HOLA’s business evolves, this Privacy Policy may be updated from time to time. You are responsible for reviewing our website periodically to stay informed of any changes. Unless otherwise stated, the most current version of this Privacy Policy applies to all information we hold about you and your account.

We are committed to upholding the privacy protections described herein and will not materially change our policies or practices in a way that reduces protections for information collected in the past without your consent.

If you have any questions, feedback, or suggestions, please contact us at support@holadropshipping.com. We will respond within a reasonable timeframe.

If you are not satisfied with our response, particularly in cases where your legitimate interests are affected due to our handling of your personal information, you may seek resolution through our customer support via amicable negotiation. You also retain the right to file a lawsuit in a court with jurisdiction over HOLA’s place of business in China.

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